Scope and Application: This appeal/grievance process applies to any student allegedly aggrieved by a denial (in whole or in part) of his/her request for an accommodation/academic adjustment under the College’s Policy Regarding Students with Disabilities or who otherwise has an unresolved complaint regarding his/her disability. The College commits that no retaliation will occur at any stage of this process.
Initial Time Period for Filing an Appeal/Grievance: A student, alleging a disability and wishing to file an appeal/grievance hereunder, must initiate the procedure described below within thirty (30) calendar days of when the student knew or should have known of the action of which the student complains or is otherwise aggrieved by, including a denial (in whole or in part) of a request for accommodation/academic adjustment.
(A) The student or, any person(s) acting on behalf of the student, may file an appeal/grievance with the Office of Academic Support Services. An academic counselor (or his/her designee from Academic Support Services) will discuss the student’s complaint and attempt to resolve or adjust the dispute on an informal basis. The student may present any facts or circumstances he/she deems relevant to the complaint/dispute. The academic counselor may investigate the matter and gather any relevant facts and circumstances, including conducting interviews. The academic counselor shall render a determination within twenty (20) calendar days after being assigned to handle the student’s appeal/grievance. Within seven (7) calendar days from the date of the determination by the academic counselor that the complaint/dispute could not be resolved, the student (or the person acting on his/her behalf) must submit a written request for a further review by the Dean of Students to the Office of Academic Support Services and must document the student’s attempt to first resolve the appeal/grievance with the academic counselor. The written request must explain the nature of the student’s complaint/dispute and/or the accommodation/adjustment sought.
(B) The Dean of Students shall review all matters relating to the complaint/dispute as presented to the Office of Academic Support Services and may solicit additional facts and evidence as the Dean may deem necessary. The student may present any further facts or evidence he/she deems relevant. The Dean of Students shall complete the review and render a decision within twenty (20) calendar days after the appeal/grievance is submitted to the Dean of Students. If, after the Dean of Students has had an opportunity to render his/her decision, the student remains unsatisfied with the resolution of the appeal/grievance, the student, or person(s) acting on behalf of the student, may submit an appeal/grievance in writing, within seven (7) calendar days from the date of the decision by the Dean of Students, to the Provost. If no written request is submitted within the seven-day period, the decision of the Dean of Students shall be final.
(C) Upon the submission of the student’s written request for a review of his or her appeal/grievance, the Provost will consider all facts and circumstances, including the investigatory file as developed by Academic Support Services and any medical evidence presented. The Provost may also interview the student or such other witnesses as may be necessary. If, upon such inquiry, the Provost determines that a proper review of the matter was conducted, the decision of the Dean of Students shall be confirmed. The Provost may also amend, alter or revise the decision and, therefore, the Provost is responsible for the final decision. The Provost will render a decision within thirty (30) calendar days after the appeal/grievance has been submitted to the Provost as described above.